Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The returns address is on the packing slip that you will have received with your articles, It is important that when you place your order that you provide the correct shipping address.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our us and you will be liable for
the cost of a reshipment.
BodaBright does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer -. It is best to advise for you to contact us before returning any products. We do not refund orders for buyer’s remorse. Please make sure you have taken the time to order the correct size. Returns based on size exchanges are at our discretion.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumers specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus arent suitable for return due to health protection or hygiene reasons, eg Facemasks. Therefore BodaBright reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.